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On 24 April 2011 my wife and I reserved a room in hotel Cantagrel in Paris for 20-26 June using the site www.venere.com and received a confirmation from Venere.com. Then on 15 June I sent an email to the hotel to verify our reservation is OK. The same day I got a response from the hotel that everything is OK.

Can you imagine my surprise when on 17 June in the evening received an email from Venere.com that my reservation is canceled? I called Venere.com's customer service and they told me that my reservation was canceled and they don't know by whom. They didn't bother to offer us any alternative. Actually they ignore my emails.

It was a high season and I was incapable of ordering another room. As result we cancelled our vacation and lost the cost of our plane tickets and tickets to the Paris Air Show at La Bourget.

I hope that my example will help others to be more cautious making their hotels reservations with Venere.com.

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