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  • From mobile
  • Aug 06
  • #895905

i will neaver book with venere. ..that cheat u ..guys plz dealeat this app from four phone .. the stare hoteal is wast i paid 87£ for 1 night waste off money and the custemer care num do work ..venere. com is wearst plz dont book ..if u think i am liang u my booking id 8076215717088.. ... if thay want thay can call me ..i have email my num to them

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Booked through two rooms through them. I had to cancel one room which was done through the hotel. I waited 10 days or so but still didn't receive credit. Contacted Venere and they said they had no record of cancellation. They did contact the hotel while I was on the phone and agreed that I was due a refund. They gave me a confirmation number and said I would receive credit within 7 business days. I checked after the 7 days and still no credit.... Read more

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I am now really appalled by the changes. When trying to talk to thier customer service they could not find my reservation made through the new website they could not access the site or my reservation. The representative was certain that I did not have a reservation, but was not willing to send a notification in writing. After wasting a fair amount of my time he was eventually able to find the reservation, only upon my insistence that I had a... Read more

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Hello - DAILY, I receive ads for Venere on my iphone and it's costing me $. PLEASE REMOVE MY NAME/EMAIL FROM ANY LISTS YOU HAVE. Gracie! Even if I have used your service in the past, I don't want to see it every day in my email or on my phone How that happened, I don't know, but I want it stopped. Please, please, please, please, remove from my email. Why do I have to write 100 words. I would think that short and simple would be sufficient. ... Read more

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BEWARE! I was looking for a hotel room in New York City for 3 people who needed 3 separate beds. Venere was the only one of the on-line travel services that found me one. I booked it; they took my money. It was not cheap. Except such a room did not exist in the hotel. I had to share a bed with a colleague; exactly the situation I had wanted to avoid. OK, these things happen, but Venere's customer service after the fact was appalling. Extensive... Read more

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NUMÉRO DE RÉSERVATION: 8005776965574 Hello, I'm writing you from Troyes, France. I enjoy your services for more than one year and tonight I had my only bad experience. I made the reservation from the internet for the Hôtel Hotel Le Chantereigne for 8th august, 2014. We arrived at the hotel around 22h and nobody were at the reception. We knocked and nobody showed up. I demand imediatly the cancelation because the Hotel closed the doors berofe... Read more

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I wish to complain to who responsible. On the 11th March 2014 I tried and thought I had booked the big blue hotel (Blackpool) the hotel on the side of theme park) for my little girl and partner for the little ones birthday. I submitted (or least thought I had) for a superior family room for the three of us for what I thought was the 17th march 2014 (this Saturday) through yourselves. Got the price was really pleased, paid, booked it, happy days.... Read more

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Worst customer service EVER! All I want is a email confirmation for my hotel reservation and the customer service department is saying that can not provide this. What kind of company can not provide an email conformation. I spoke with 4 representatives of this company Sha, Ian, Mousin and Roop (supposedly a supervisor) and no no one was any help. I have wasted too many hours with this. Here is advice to everyone, save your time and book ANYWHERE... Read more

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I booked a room on Venere.com for arrival date in 2 days; the website showed "Free Cancellation" next to the Book Now button, indicating that it was possible to cancel the reservation (I expressly chose this booking because I didn't know whether I could actually depart for the short holiday and I needed a free cancellation). When I received the confirmation email, it said no cancellation is possible. I called the customer service, and they would... Read more

Was this review helpful? 3 0
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